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Chart of the Week General

Patients Want a Better Scheduling Experience

AI virtual assistants may help meet patients' expectations surrounding their access to care

  • Most patients are familiar and expect online scheduling capabilities, from experience with restaurant and travel websites.
  • Online scheduling capabilities can be a differentiator for physician practices.
  • Traditional triage is limited by resources, lack of access, and time constraints.
  • Virtual AI-assisted triage can enhance patient routing, access, and other areas of practice.

Sources

Clearstep. Assessing the Strategic Benefits of Robust Virtual Triage. Accessed July 14, 2023.

Health Leaders. Assessing Online Scheduling as an Emerging Trend in Scheduling Physican Appointments. Accessed July 14, 2023.

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