Let Patients Room Themselves — It’s An Easy Win
Patients and staff both like this efficiency-boosting approach.
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Smart Practice: If your practice doesn’t already do it, let patients room themselves. It saves time, and improves both patient and staff satisfaction.
What’s the Claim?
An enormous (>1500-patient, >200-staff, 25-clinic) survey study found:
- 86% of patients prefer to walk themselves to exam rooms rather than being escorted to a room by a staff member
- Nearly 60% of staff members felt likewise
- Although a majority of staff members reported being concerned that self-rooming could lead to patient confusion, only 8% of patients felt more lost or confused under this system, and 89% felt just as welcome using a self-rooming approach
