Do You Give Your Patients an Option for Virtual Visits?

Telehealth usage peaked in 2020 and continues to decline, but utilization still exceeds pre-pandemic levels

  • Telehealth usage has declined since the pandemic peak, but it is still more widely used than before COVID-19.
  • Mental health services, infectious disease, and OB lead in telehealth utilization.
  • Telehealth visits in orthopaedic surgery remained low, reaching a high of only 10% of visits in 2020.
  • In 2023, specialties with fewer than 1% of visits conducted through telehealth are ophthalmology, podiatry, and wound care.


Epic Research. Telehealth Utilization Higher Than Pre-Pandemic Levels, but Down From Pandemic Highs. Accessed March 15, 2024.